Last updated: October 2026
At CigMart, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account and login information
- Products ordered and order history
- Payment and transaction information
- Communications you send to us
- Information provided when requesting customer support, a return or refund
- IP address
- Browser and device information
- Website usage and interaction information
- Cookie and similar technology information
We only seek to collect information reasonably necessary for operating our website, processing orders, providing customer service and conducting our business.
2. Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method selected, your payment provider may collect information such as card details or other payment credentials directly.
CigMart generally does not need to store your complete credit or debit card details where payment information is handled directly by an external payment processor.
Payment providers process information according to their own privacy policies and security practices.
3. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Receive and verify payments
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Create and manage customer accounts
- Communicate with you regarding an order
- Respond to enquiries and customer support requests
- Process eligible returns, refunds or replacements
- Detect or prevent fraudulent or suspicious transactions
- Maintain and improve our website
- Understand how customers use our website
- Maintain website and account security
- Comply with applicable legal and regulatory requirements
- Send marketing communications where permitted and where you have provided any consent required by law
We will not use your personal information for purposes unrelated to our business unless permitted or required by law.
4. WooCommerce and Website Accounts
Our online store uses WooCommerce.
When you purchase from our website, information necessary to process your order may be stored within our website and WooCommerce systems. This can include your name, contact information, billing and shipping addresses, order details and transaction-related information.
If you create an account, we may retain information associated with that account to provide account functionality such as viewing previous orders.
You are responsible for maintaining the confidentiality of your account credentials.
5. Shipping and Delivery Providers
To deliver an order, we may provide necessary information to shipping, postal, courier or logistics providers.
This information may include your:
- Name
- Delivery address
- Telephone number
- Email address
- Delivery instructions
- Other information reasonably necessary to complete the delivery
We only intend to provide information reasonably necessary for arranging and managing delivery.
6. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help our website function properly and remember certain information.
Cookies may be used for purposes such as:
- Maintaining your shopping cart
- Remembering account sessions
- Processing checkout
- Remembering website preferences
- Website security
- Measuring website performance
- Understanding website traffic and usage
Some cookies may be placed by third-party services integrated into our website.
Where required, you may be able to control non-essential cookies through our cookie consent tools or your browser settings.
Blocking certain essential cookies may affect website functionality.
7. Analytics
We may use website analytics tools to understand how visitors interact with our website.
Analytics information may include pages visited, approximate location derived from technical information, device type, browser, referral source and interactions with our website.
We may use this information to improve website performance, usability and customer experience.
8. Marketing Communications
Where permitted by law, we may send customers information relating to our store, products or services.
Where consent is required for electronic marketing, we will seek that consent.
You can unsubscribe from applicable marketing communications using the unsubscribe option provided in the communication or by contacting us.
Transactional communications concerning your orders, payments, account, security or customer service are not necessarily marketing communications.
9. When We May Share Information
We do not sell personal information as part of our ordinary business operations.
We may disclose information where reasonably necessary to service providers that assist us with operating the business, including:
- Payment processors
- Banks and financial institutions
- Shipping and courier companies
- Website hosting providers
- Website and e-commerce service providers
- IT and security providers
- Analytics providers
- Customer support providers
- Professional advisers
We may also disclose information where required or authorised by law, court order, regulatory requirement or lawful request from an appropriate authority.
10. Overseas Service Providers
Some technology, hosting, payment, analytics or other service providers we use may process or store information outside Australia.
Where personal information is disclosed overseas, different privacy laws may apply depending on the country and circumstances.
Where applicable, we take reasonable steps regarding the handling of personal information by our service providers in accordance with applicable Australian privacy requirements.
11. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Measures may include appropriate website security controls, access restrictions, encrypted connections and reputable payment and technology providers.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also protect their passwords and account credentials and should not share them with other people.
12. How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and as required for legitimate business, accounting, taxation, fraud prevention, dispute resolution and legal or regulatory purposes.
When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and subject to applicable legal requirements.
13. Access and Correction
Subject to applicable law, you may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing such a request.
14. Children’s Privacy and Age-Restricted Products
Our store offers products that may be subject to age restrictions.
Our products are not intended to be purchased by persons who do not meet the applicable legal age requirements.
Where required, information may be collected or processed for age or identity verification purposes. Any such information will be handled in accordance with applicable privacy requirements and the practices of any verification provider used.
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content or security of independent third-party websites. You should review the privacy policy of the relevant third party before providing personal information to them.
16. Privacy Complaints
If you have concerns about how we have handled your personal information, please contact us first and provide details of your concern.
We will review the matter and respond as reasonably appropriate.
Depending on which Australian privacy laws apply to our business and the circumstances, you may also have rights to raise a privacy concern with the appropriate regulator.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, service providers or legal requirements.
The latest version will be published on this page together with its updated date.
18. Contact Us
For questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us through our Contact Us page.
