Shipping Policy
At CigMart, we aim to process and deliver orders as quickly and safely as possible. Please read the following information before placing your order.
Order Processing
Orders are generally processed and dispatched within 2 business days after successful payment has been received and confirmed.
Processing times may be longer during weekends, public holidays, periods of high order volume, or where additional verification is required.
Shipping Costs
Shipping costs may vary depending on your delivery location, order size, shipping method, and any promotional offers or shipping deals available on our website at the time of purchase.
The applicable shipping charge will be displayed during checkout where available.
Delivery Time
Delivery times depend on the destination and the shipping service being used. Once an order has been dispatched, delivery times may also be affected by the carrier and circumstances outside our reasonable control.
Any estimated delivery date or timeframe provided on our website is an estimate unless expressly stated otherwise.
Products Requiring Additional Stock
While we aim to maintain sufficient stock, occasionally an item may need to be sourced from an overseas supplier.
In these circumstances, processing and delivery may take up to approximately 15 days or longer where circumstances outside our control cause delays.
If your order contains an item that requires overseas sourcing, you should allow this additional time before expecting delivery. Where reasonably possible, we will provide an update regarding significant delays.
Tracking
Where tracking is available, tracking information will be provided once your order has been dispatched.
Please allow some time for the carrier’s tracking system to update after receiving your tracking details.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your name, street address, suburb, state, postcode and contact details carefully before completing your purchase.
If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.
Safe Delivery
We take reasonable care when preparing and packaging orders and will make every reasonable effort to ensure your order reaches the nominated delivery address safely.
Once a parcel has been transferred to the delivery carrier, circumstances such as carrier delays, severe weather, transportation disruptions and other events outside our reasonable control may affect delivery.
Customs, Regulatory Checks & Seizures
Orders may be subject to customs, border, postal, regulatory or other government checks where applicable.
Such checks may result in delays, requests for further information, restrictions, detention or seizure of goods. CigMart cannot control the actions or processing times of government authorities or other regulatory bodies.
Where an order is affected by such action, please contact us and we will provide any reasonable assistance available to us. Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
Delayed or Missing Deliveries
If your tracking information shows an unexpected delay or you believe your parcel may be missing, please contact us with your order number and delivery details.
We will review the available tracking information and, where appropriate, assist with enquiries to the relevant delivery provider.
Incorrect or Damaged Orders
If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible and provide your order number, details of the issue, and photographs where appropriate.
Eligible remedies will be handled in accordance with our Return Policy and applicable Australian consumer law.
Changes to This Shipping Policy
CigMart may update this Shipping Policy from time to time. The version displayed on our website at the relevant time will contain the current shipping information.
Contact Us
If you have any questions about shipping or an existing order, please contact us through our Contact Us page and include your order number where applicable.
Last updated: October 2026
