Absolutely. Since this is for an Australian store, I’d phrase the “package must be the same as delivered” condition so it applies to change-of-mind returns, while preserving any rights customers may have for faulty, damaged, or incorrectly supplied goods under Australian Consumer Law.

You can paste this directly into your Return & Refund Policy page:

Return & Refund Policy

At CigMart, we take care to ensure products are packed securely and supplied as described. Please read our return and refund conditions carefully before making a purchase.

Change-of-Mind Returns

We generally do not accept returns for change of mind unless otherwise agreed by CigMart.

Where we agree to consider a change-of-mind return, the product must be returned in the same condition in which it was delivered, including its original packaging, seals, labels and accessories (where applicable).

Products that have been opened, used, damaged, altered, tampered with, or returned in packaging that is materially different from the condition in which it was delivered will not be accepted as change-of-mind returns.

For hygiene, safety and regulatory reasons, opened tobacco or other consumable products generally cannot be returned simply because you have changed your mind.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, materially different from its description, or different from the product you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number;
A description of the problem;
Clear photographs of the product and packaging where appropriate; and
Any other information reasonably required to assess the issue.

Please do not dispose of the product or its packaging before contacting us, as we may need these to investigate the issue.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

Nothing in this Return & Refund Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.

If a product has a major failure, you may be entitled to the remedies available under Australian Consumer Law. For other failures, we will provide an appropriate remedy where required by law.

Return Condition

For returns that are not based on a statutory right, products must generally:

Be in the same condition as originally delivered;
Be unused and unopened;
Remain in their original packaging;
Have all seals intact;
Include any accessories or components originally supplied; and
Show no signs of damage, alteration or tampering.

CigMart reserves the right to refuse a change-of-mind return that does not meet these conditions.

These conditions do not limit remedies available for faulty or non-compliant goods where Australian Consumer Law applies.

Return Authorisation

Please contact us before sending any product back.

Do not return a product without first receiving return instructions from us. This helps ensure that your return can be identified and processed correctly.

When contacting us, please provide your order number and the reason for requesting the return.

Return Shipping Costs

For an approved change-of-mind return, where one is accepted, the customer may be responsible for return shipping costs.

Where the product is faulty, damaged, incorrectly supplied or otherwise covered by applicable consumer guarantees, return shipping costs will be handled as required by Australian Consumer Law.

We recommend using a tracked shipping service when returning an item.

Refunds

Once an eligible returned product has been received and assessed, we will advise you of the outcome.

Where a refund is approved, it will generally be issued to the original payment method used for the purchase where reasonably available.

Please allow additional time for your bank, card issuer or payment provider to process the refund after it has been issued.

Original delivery charges are not ordinarily refundable for an approved change-of-mind return unless otherwise agreed. This does not affect any entitlement to recover delivery costs where required by law.

Exchanges

Where appropriate, we may offer a replacement or exchange instead of a refund. Availability will depend on the circumstances and available stock.

If the replacement product is unavailable, another appropriate remedy may be offered.

Incorrect Delivery Address / Unclaimed Parcels

Customers are responsible for providing accurate delivery information.

If an order is returned to us because an incorrect address was supplied, delivery was refused, or the parcel was not collected, additional shipping charges may apply before the order can be sent again.

This does not affect rights that cannot be excluded under Australian Consumer Law.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been dispatched. If an order has already been dispatched, the applicable return conditions will apply.